How to Check My Image

Knowing a suitable print size from your digital image files may be challenging if you are not familiar with using programs such as Photoshop or other image editing tools. We recommend a resolution between 72 dpi to 300 dpi at the print size you want.

To make things easy you can download out our little "helper" tool called Print Size Checker which is a small PC/Windows based program you run on your computer. It lets you open your image file and see what is the equivelent print size based on your image's resolution you choose. Checkout the video demo as well.

My Canvas Print

How good will the print look?

How it appears on your screen versus how it will print is determined by the following:

• File's Resolution
• Your Computer's Display Settings - (how your monitor is calibrated)
• Printing System

The good news is that we conduct quick screening for any problems before we print it. If any are noticed that we cannot correct or have questions about we will contact you prior to printing and shipping it. And if you are not happy with the print we offer a 30 day money back guarantee! Please note this quick screening check only examines the print for proper color balance and not resolution issues.

How to Properly Setup My Image in Photoshop

If you are a Photoshop user and you want setup your image to the proper dimensions before you upload it and submit your order, here are a few tips:

The first thing is to make sure your file is at a suitable resolution for printing. To do this you would check the "document size" of your image in Photoshop by going to Image > Image Size. The document size should be set to the final print size and the resolution at anywhere between 150 – 300 dpi. We find that most pros average at 200 dpi since it keeps the file a little smaller than it would be at 300 dpi without noticeable quality loss. From our own experience with prints you can not tell the difference in the final print much past 150 dpi on a textured surface and 200 on any sort of smooth surface.

Solid Colored or Decorative Sides for Canvas: If you plan to make the sides a solid color other than plain white, you will want to create a border around the image containing your content. The width of the border should be the same as the mounting thickness you choose. For instance if you choose the thin mount which are 0.75 inches deep, you would add a 0.75 wide border going around your entire image. For the thick mount, you would make it 1.5 inches since the thick mounting bars are 1.5 inches deep. Very Important: If you plan to keep the sides just plain white then you do not try to create any sort of solid side border since our system is already programmed to do this.

Image Wrap: For a thin mount you should make sure your image is sized to take into account what wraps around the sides without loosing your main subject matter which you want to display on the front of the canvas. For canvas mounted on the thin bars which are .75 inches thick you would need to make sure 0.75 inches goes all the way around. This means if you were to order a 16x20 then you would want your image dimensions to be 17.5x21.5 (0.75+16+0.75) x (0.75+20+0.75). For thick mounting, in which the bars are 1.5 inches deep you would add 1.5 inches to the image so the overall image would be 19x23(1.5+16+1.5) x (1.5+20+1.5).

Printing

What kind of printers and inks do you use?

The printers of choice at this time are the Epson with the Ultra Chrome ink set and Canon with their LUCIA EX pigment ink set. Over the years our parent company FinerWorks Media has worked with various printer brands and have found these two brands to be the ideal choice for printing artwork or photography.

I want to soft proof my image first. Do you offer a color profile for the canvas you use?

Yes. Visit our options page to download the latest custom color profile file if you wish to soft proof your image in a program like Adobe Photoshop.

What kind of canvas do you use?

We use Sunset Select Canvas which is a canvas specially coated to receive the inks we print on. The canvas has an oxford weave giving it a natural canvas texture as favored by professional photographers. The canvas is then given either a matte or luster protective finish depending on the option selected when ordered.

Do you apply a coating to the canvas to protect it?

All canvas prints will be coated with water based coating to help diminish the potential smudging and scuffing. This coating will give the print a nice luster to the image as well. Even with a finish, prints with the matte option should be handled more carefully since the matte coating (in order to keep it from developing a glossy sheen) cannot be applied as robustly as a print with the luster option.

How long have you all been doing this?

Our parent company FinerWorks Media has been printing on canvas for around a decade. We literally ship thousands of orders each year for artists and photographers around the world for both our customers and a number of companies which outsource their printing to.

Ordering and Shipping

Do You Prescreen My Image before Printing?

Getting the print to match what you see on your monitor is nearly impossible unless you had your monitor calibrated by us. Even on calibrated systems that try to conform to industry color standards there still can be some slight differences due to various factors. That is why you will see differences in prints produced by major color labs who invest in hundreds of thousands of dollars for proper color calibration. Prior us posting your image to our production and print server we make sure the image is suitable for the job. Quality and customer satisfaction is very important so if one slips through, your satisfaction with the print is still guaranteed. Please note with art reproductions we can only assume the way the image looks on our screens is correct and we have not way of telling how accurate your image color really is. With photographs it is easier to determine this since we are basically looking for decent exposure of the image and proper color balance.

How are prints shipped?

We usually ship prints via UPS when the shipping destination is in the U.S. Orders shipped outside the U.S. may ship via the U.S. Postal Service. U.S. Postal Service shipping in the U.S. is only available for Hawaii and Alaska and single order prints which are less than 20 inches in length. We package all prints carefully protecting them with corrugated sheets and foam peanuts or craft paper.

How long will it take to get my print to me?

Production takes on average several business days and shipping is based upon the shipping option you chose. View our turnaround page and shipping page for details.

Can you ship to a family member or friend?

Yes. When checking out, you would enter your friend or family address information as the “Ship To” destination. You can also request drop shipping on the final review page which will tell us not to include any purchase information. With the dropship option selected a generic packing slip is included but without any pricing information. In addition, we will print your billing address on the return address label and not include any information about this site.

Can I order more than one print at a time?

Absolutely. Click the option in the menu to order a print once you have added your first print to your shopping cart. After adding a print to you cart continue to do so until you have ordered all the prints you want.

Do you provide tracking information when an order is shipped?

Yes we do. When and order is shipped we will send you an e-mail indicating your order has been successfully processed and is on it’s way. There will also be a link to view your order status and get the tracking number for your order. You can click the tracking number at anytime to see where it is at and estimated date of arrival.

Why is my voucher, coupon code, or gift card code not working?

If you are using a gift card or daily deal voucher click here to make sure your code is valid and not expired. The code is not case dependent so if you have both numbers and letters in your code it does not matter if you are using upper case or lower case letters. Also make sure you have items in your shopping cart by clicking the view order or view cart link at the top.  Assuming all has checked out okay then simply enter your code in the box below your shopping cart contents on the shopping cart page and clicking "apply". Any discounts or credits should then appear above your current total in your shopping cart. If you still have problems contact us so we can investigate it further.

Your EZ Canvas Print

Can I clean my print?

Absolutely. We recommend a dry dust cloth or feather duster. Canvas displays are usually not placed behind glass so it is possible to attract environmental dust. A dry dusting is usually preferred but a slightly damp non-abrasive soft towel or sponge is okay too. Just try to avoid any chemical solutions.

Will the canvas fade over time?

Epson and Canon promotes their inks as being resistant to fading over time and our parent company has been producing canvas prints since around 2002. In that time we have had no indication or feedback of fading prints.

Do I need to attach anything on the back of my print to hang it up?

All 16x20 or larger mounted canvas prints come with a hanging kit and instructions.

Can you repair my print if it is damaged?

Yes. Please review our Returns page for further details and time frames.